Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shop.host4up.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
bien
Customer –
materiale in microfibra ottimo, e anche il colore
Customer –
Medida mediana.
r***r –
I’ve received towel and the bag for towel fast, thank you)
M***a –
suave
I***d –
Очень хорошее полотенце. Рекомендую.
Customer –
nice towel for gym
V***N –
очень довольна
Customer –
True to size, soft material.
B***y –
Picture in your mind a sports towel. This will not match your needs. More like a lens cloth.
Customer –
Exactly as described, very fast postage, Many Thanks!! This towel is so handy for my handbag, I use it to dry my hands out and about.
A***o –
Esattamente come nella descrizione .
P***E –
Está genial pera colocarla en los bancos del gimnasio sin ocupar mucho espacio en la mochila
g***s –
Отлично вырезал из этого полотенца подкладку для ноутбука думаю в качестве полотенца тоже себе его заказать отлично впитывает влагу много места не занимает
E***P –
medida ideal para el gym
Customer –
GREAT
A***s –
loved this towel, I will only use microfiber towels for the rest of my life, long life to the microfiber
I***s –
buen material, resistente, de calidad. Me gusta que viene con su funda. Recomendado
M***G –
Todo correcto. Llega rápido.
A***a –
Отличное полотенце и не линяет
Customer –
works great
c***o –
Me gustó el color y su estuche. Se siente algo delgada.
J***s –
Good quality
Customer –
This towel is excellent for sports
f***a –
מצויין
Customer –
ok
S***g –
Item received as per specification. Very light material .Thank you
Customer –
Item received as per specification. Very light cool material . Thank you
Customer –
Ótimo produto, toalha grossa! reforçada . recomendo
a***e –
Ottimo rapporto qualità prezzo
J***s –
Received fine, lovely and soft, good quality and feels good. Very happy, thanks.
R***o –
buen producto para el uso que le voy a dar
J***r –
Prima towel
v***l –
not the great quality
a***r –
Buena calidad precio
K***a –
Соответствует картинке. доставлено в целости.
S***h –
מושלם פעם שלישית שאני מזמינה משלוח מהיר
Б***ч –
очень достойное исполнение за очень не большие деньги спасибо
t***r –
No es la mejor calidad, pero por su precio está muy bien
Customer –
Muy bueno.
a***r –
buona
J***a –
muy bien todo
H***s –
Muy bueno.
B***v –
пришло очень быстро. полсностью соответсвцкт описанию. еще не исспользовала, если будут замечания, дополню отзыв
Customer –
좋아요. 쓸만해요
J***o –
Todo perfecto, envío rápido, buena calidad, en general muy contento.
S***z –
muy pequeña
A***k –
good small thin towel
g***k –
ممتازة مطابقة للواقع
g***o –
bella spessore giusto.
Customer –
Good quality
M***d –
حلوه بس طلعت صغيره
K***C –
Geht so.
Customer –
TOP gewoon goed.
L***i –
Ottima qualità. Microfibra di livello. confezione perfetta. A questo prezzo non c’è di meglio! Ne ho comprati 3!
A***z –
Excelente producto
a***o –
No
A***t –
small and compact. looks okay
l***l –
תודה רבה.
f***z –
Tal cual las fotos, la verdad viene grande, aun no la he usado pero se siente de buena calidad y un buen tamaño para usarla en algún viaje
H***u –
Schön, gut
n***z –
tamaño pequeño, perfecto, lo q buscaba para el gimnasio,lo recomiendo
Customer –
unbelievable stuff. good job for the price
8***r –
impeccable
G***z –
Excelente producto
Customer –
Nice item. Not too big, not too small. The case is a nice touch.
s***r –
Quite small – but then easy to carry around.
Customer –
grande y seca muy bien. se guarda en poco espacio
M***s –
It was supposed to be a towel but it’s so small that I use that as a kitchen sponge. Like really small.
F***r –
bien
Customer –
Order medium
I***n –
Excelente calidad 👌🏻👍🏻,me gustó mucho ❤️ es la segunda vez que la compro.
Customer –
와따마 큼직하니 샤워하고 써도 좋네예
K***g –
Super nice towel, exactly as described. I read some people had it fraying or leaving fabric on them, I have not experienced this.
K***g –
Fast drying and came in super handy when drying out a puddle in my tent. Dries fast and absorbs well
С***а –
Для залу взагалі супер доречі не маленький🤤🤤
H***s –
Bonne qualité bonne taille
T***e –
Eine sehr gute Größe für das Fitnessstudio. Klein verpackt. Gefällt mir sehr gut.
Customer –
Very good towel for workouts! Definitely would recommend this if you want to use something at the gym.
N***S –
Era mas pequeña
M***t –
All as described. Great gym towel
Customer –
great product!
F***s –
Perfekt in Ordnung. Sehr schneller Versand.
s***r –
Tolle Ware, gute Qualität, gerne wieder
V***r –
Best Of The Best
И***а –
Polecam!